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Shipping & Returns

SHIPPING AND DELIVERY

ALL EU ORDERS ARE SHIPPED VIA GLS FOR STANDARD DELIVERY & UPS FOR NEXT DAY DELIVERY

FOR SECURITY REASONS, R13 DENIM ON-LINE PURCHASES REQUIRE A SIGNATURE UPON DELIVERY. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES, WHICH ARE NOT AVAILABLE THROUGH GLS.

TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW ONE TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD. ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. R13 DENIM CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS.

DOMESTIC SHIPPING METHODS AND FEES

STANDARD DELIVERY FREE*

NEXT DAY – PRICE AT CHECKOUT

CUSTOMERS WHO PURCHASE AN EXPEDITED SHIPPING OPTION BEFORE 1PM CET TIME BUSINESS DAY, WILL HAVE THEIR ORDER SHIPPED THAT SAME DAY. EXPEDITED ORDERS PLACED AFTER 1PM CET WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.

TRACKING

A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED. WE PROVIDE TRACKING NUMBERS CONTAINED WITHIN THE SHIPMENT NOTIFICATION EMAIL WHEN YOUR ORDER LEAVES OUR DISTRIBUTION CENTER AND MAINTAIN A TRACKING NUMBER FOR EACH DELIVERY. IF YOU HAVE QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, PLEASE CONTACT A CUSTOMER SERVICE REPRESENTATIVE VIA EMAIL AT CUSTOMERSERVICEEUROPE@R13DENIM.COM

RETURN POLICY FOR ON-LINE PURCHASES.

R13 DENIM WANTS TO ENSURE YOUR COMPLETE SATISFACTION. FOR R13 DENIM ONLINE PURCHASES ONLY, WE WILL ACCEPT ALL MERCHANDISE IN ITS ORIGINAL CONDITION FOR A REFUND OF THE PURCHASE PRICE WHEN ACCOMPANIED BY THE ORIGINAL INVOICE. 

MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS FROM THE DATE OF DELIVERY TO R13DENIM.EU, MERCHANDISE MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING AND FOOTWEAR MUST BE TRIED ON CARPETED SURFACES ONLY. MERCHANDISE MUST BE UNUSED, UNWORN AND IN AN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED AND A COPY OF YOUR INVOICE MUST BE ENCLOSED WITH YOUR RETURN.

R13 DENIM RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE CRITERIA. IN SUCH INSTANCES, R13 DENIM WILL SEND THE PRODUCT(S) BACK AT THE CUSTOMER’S EXPENSE.

  • REFUNDS WILL ONLY BE ISSUED IN THE SAME FORM AS PAYMENT AND SHIPPING COSTS ARE NON-REFUNDABLE.
  • FOR MULTIPLE PRODUCT ORDERS, WE KINDLY ASK THAT THE MERCHANDISE BE RETURNED IN ONE CONSOLIDATED PACKAGE.

 

 

RETURN BY MAIL

PACK YOUR UNUSED MERCHANDISE SECURELY AND ENSURE THAT A COPY OF YOUR INVOICE IS INCLUDED IN THE BOX.

PLEASE AFFIX THE INCLUDED PRE-PAID RETURN LABEL (VALID FOR EU ORDERS ONLY) ON YOUR PACKAGE AND DROP IT OFF AT ANY LOCAL DPD DROP LOCATION. BE SURE TO NOTE THE TRACKING NUMBER FOR YOUR RECORDS.

ONCE WE HAVE RECEIVED AND PROCESSED YOUR RETURN YOU WILL BE NOTIFIED BY EMAIL. PLEASE ALLOW 2-3 WEEKS FROM THE SHIPPING DATE FOR YOUR REFUND. 

FOR AN EXCHANGE OF A PRODUCT, PLEASE FOLLOW THE RETURN GUIDELINES AND PLACE A NEW ORDER ONLINE. YOUR REFUND WILL BE PROCESSED WITHIN 2-3 WEEKS AFTER THE RETURN SHIPPING DATE AND YOUR ACCOUNT WILL BE CHARGED ONCE THE EXCHANGE ITEM HAS BEEN SHIPPED.

PLEASE SEND ALL RETURNS AND EXCHANGES TO THE FOLLOWING ADDRESS:

BLECKMANN

C/O R13 DENIM

INDUSTRIEZONE 6C

BE 9770 KRUISHOUTEM

BELGIUM

FOR FURTHER ASSISTANCE, PLEASE CONTACT US AT CUSTOMERSERVICE@R13DENIM.COM