How do I edit my order information?
Please contact an R13 customer service representative at email@example.com with your name, order number and revised information.
How do I know my order was confirmed?
Once your order is received you will receive and order confirmation email. If you do not receive this email, please email firstname.lastname@example.org.
How do I cancel my order?
Please contact an R13 customer service representative at email@example.com with your name, order number. We will issue you a refund when we confirm cancellation. Once orders ship we cannot cancel the order.
Do you price match?
Yes, we price match items case by case. Please contact an R13 customer service representative at firstname.lastname@example.org with proof of competitor’s price to make adjustment.
Can I get a price adjustment?
R13 Denim is happy to offer a one-time price adjustment on full-price items purchased within seven days of the item being placed on sale. All approved sale price adjustments will be credited to the cardholder in the original form of payment within 10 business days. Please contact an R13 customer service representative at email@example.com to receive price adjustment.
How do I make a return?
Please affix the included DPD Pre-Paid return label on your package and drop it off at at any local DPD drop location. be sure to note the tracking number for your records. Once we have received and processed your return you will be notified by email. For further instructions, please see our Return Policies.
Can I return sale merchandise?
Yes, you are welcome to return any item not marked final sale you have purchased from our website.
How can I make an exchange? Will you hold the item I am exchanging for?
For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchanged item has been shipped. Please note, we do not hold the item you are exchanging for.
I do not have a return ship label, what do I do?
Has my return been delivered and when will I receive my refund?
When you drop off your package to be returned please take note of the tracking number for your records. Once the order has been received and processed at our warehouse please, allow 2-3 weeks for your return to be processed and a refund issued to your original form of payment.
How do I exchange an item that is damaged/ defective when it arrives?
For an exchange of a product that is damaged, please email firstname.lastname@example.org.
Do I need to go to the Return Center to return my order?
How do I change/edit my shipping information?
To change/edit your information please contact an R13 customer service representative at email@example.com.
Do you ship to PO boxes?
R13 does not deliver to P.O. boxes.
How do I know my order has shipped?
You will receive a tracking number when your package leaves our warehouse which will allow you to follow your package.
When do I need to place an order by to get next day shipping?
Please place you order before 2pm EST to ensure next day shipping.
What payment methods do you accept?
R13 offers a secure payment portal for Visa Card, MasterCard, American Express, PayPal. Visa Card, MasterCard, Visa, American Express payments will be processed in your local currency.